Shipping Policy

Effective Date: March 6, 2025

At POPNOVAS, we strive to provide a fast, secure, and reliable shipping experience for our customers worldwide. This Shipping Policy outlines our shipping options, delivery times, and important information regarding your orders.

1. Shipping Destinations

✔ We offer worldwide shipping, delivering to most countries across North America, Europe, Asia, Australia, and more.
✔ Due to customs regulations, we may be unable to ship to certain regions. If this applies to your order, we will notify you immediately.

2. Processing Time

✔ Orders are processed within 1-3 business days after payment confirmation.
✔ Orders placed on weekends or holidays will be processed on the next business day.
✔ Once your order is shipped, you will receive a tracking number via email.

3. Estimated Delivery Time

Delivery times vary based on your location and selected shipping method:

🌍 United Kingdom & Europe: 5-10 business days
🇺🇸 United States & Canada: 7-15 business days
🌏 Asia & Australia: 7-20 business days
🌎 Rest of the World: 10-25 business days

🚀 Express Shipping (Available on select orders): 3-7 business days

Note: Shipping times may vary due to factors such as customs processing, local postal services, and unforeseen delays.

4. Shipping Costs

✔ Standard Shipping – Calculated at checkout based on your location.
✔ Free Shipping – Available for orders over $100 USD (or equivalent in local currency).
✔ Express Shipping – Additional charges apply and vary by destination.

5. Order Tracking

✔ Once your order is shipped, you will receive a tracking link via email.
✔ You can track your package directly through our Order Tracking Page.
✔ If you have not received your tracking details within 5 days, please contact us at contact@popvas.xyz.

6. Customs, Duties & Taxes

✔ Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
✔ Customs policies vary, and delays may occur due to customs clearance procedures.
✔ If you refuse to pay customs duties, POPNOVAS is not responsible for the return or refund of your order.

7. Lost or Delayed Shipments

✔ If your package is lost in transit, please contact us immediately for assistance.
✔ If your order is delayed beyond the estimated delivery timeframe, we recommend checking with your local courier before reaching out to our support team.

8. Address Errors & Undeliverable Packages

✔ Customers are responsible for providing accurate shipping details.
✔ If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
✔ If a package is marked as delivered but not received, please check with neighbors or your local post office before contacting us.

9. Contact Information

For any shipping-related inquiries, feel free to reach out:

📍 Address: 22 Vicar Lane Street, Sandsend, United Kingdom
📞 Phone: 077 0382 7142
📩 Email: contact@popvas.xyz
🌐 Website: https://popvas.xyz/