Refund and Return Policy

Effective Date: March 6, 2025

At POPNOVAS, customer satisfaction is our top priority. We want you to shop with confidence, knowing that we stand behind the quality of our men’s watches. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

✔ The item must be unused, unworn, and in its original condition with all tags, protective films, and packaging intact.
✔ The return request must be made within 30 days of the delivery date.
✔ The product must not be damaged, altered, or engraved.
✔ Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

❌ Items purchased on final sale or clearance.
❌ Watches that show signs of wear, damage, or tampering.
❌ Customized or engraved watches.
❌ Gift cards and promotional items.

3. Return Process

To initiate a return or exchange, please follow these steps:

1️⃣ Contact Us – Email our customer support team at contact@popvas.xyz with your order details and reason for return.
2️⃣ Approval & Instructions – Once your return request is approved, we will provide instructions on where to ship the item.
3️⃣ Return Shipping – Customers are responsible for return shipping costs. We recommend using a trackable shipping service to avoid lost packages.
4️⃣ Inspection & Processing – After receiving the returned item, our team will inspect it and notify you of the approval or rejection of your refund.

4. Refund Policy

✔ If your return is approved, a full refund (excluding shipping fees) will be processed within 5-7 business days to your original payment method.
✔ Refunds will be issued in the same currency and payment method used during the purchase.
✔ Please note that banks and payment providers may take additional time to process and post the refund to your account.

5. Exchange Policy

✔ If you received a defective or incorrect item, you are eligible for a free exchange.
✔ Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund instead.
✔ To request an exchange, contact us at contact@popvas.xyz within 30 days of receiving your order.

6. Damaged or Defective Products

If you receive a product that is damaged or defective, please:

✔ Contact us within 48 hours of delivery.
✔ Provide clear photos of the product and packaging.
✔ We will arrange for a replacement or issue a full refund, including shipping costs.

7. Late or Missing Refunds

If you have not received your refund after 7 business days, please:

✔ Check your bank account or payment provider.
✔ Contact your credit card company, as processing times may vary.
✔ If the issue persists, email us at contact@popvas.xyz for further assistance.

8. Contact Information

For any refund or return inquiries, feel free to reach out to us:

📍 Address: 22 Vicar Lane Street, Sandsend, United Kingdom
📞 Phone: 077 0382 7142
📩 Email: contact@popvas.xyz
🌐 Website: https://popvas.xyz/